INFORMATION AND POLICIES

Policies

  • A cancellation charge of $25 will be charged if cancelled 7 days prior. Reservations must be cancelled 7 days prior to arrival to avoid a penalty of one night room and tax.
  • All Holidays, February Vacation and Christmas Week cancellations are allowed up to 14 days prior to check in with a $50 penalty.
  • Reservations must be cancelled 14 days prior to arrival to avoid a penalty of one night room and tax.
  • Deposit Policy: 50% of entire stay is due at time of booking reservation. However, one night stays requires full amount charged for deposit.
  • CHECK-IN: is after 4:00 PM.
  • CHECK-OUT: is by 10:00 AM amount charged for deposit.
  • A two-night minimum stay may be required unless otherwise stated. Additional nights may be required during holidays and vacation periods.
  • For the comfort of our guests, we are now a non-smoking property and require guests to move away from any buildings should they wish to step outside and smoke. We will charge $250 if we detect that a unit has been smoked in.
  • Pets are allowed in specific buildings – Zurich and Chateau 134. Contact us directly.
  • Pets in Non Pet Friendly Units are subject to a $250.00 Fee. No Pets are to be left unattended in Units.
  • Individual responsible for reservation must be 18 years of age.