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INFO. AND POLICIES

Guest Directory

Guest Directory

View information such as check-in and check-out times, pet policies, emergency numbers, how to operate room appliances, local information, and more.

How to Use the TV Remove

Read our step-by-step instructions on how to operate the television and remote.

Resort Conduct

To ensure the comfort and safety of our guests, the policies in the Resort Conduct document will be strictly enforced during your stay.

Smoking Policy

View our policies regarding smoking.

Policies

  • A cancellation charge of $25 will be charged if cancelled 7 days prior. Reservations must be cancelled 7 days prior to arrival to avoid a penalty of one night room and tax.
  • All Holidays, February Vacation and Christmas Week cancellations are allowed up to 14 days prior to check in with a $50 penalty.
  • Reservations must be cancelled 14 days prior to arrival to avoid a penalty of one night room and tax.
  • Deposit Policy: 50% of entire stay is due at time of booking reservation. However, one night stays requires full amount charged for deposit.
  • CHECK-IN: is after 4:00 PM.
  • CHECK-OUT: is by 10:00 AM amount charged for deposit.
  • A two-night minimum stay may be required unless otherwise stated. Additional nights may be required during holidays and vacation periods.
  • For the comfort of our guests, we are now a non-smoking property and require guests to move away from any buildings should they wish to step outside and smoke. We will charge $250 if we detect that a unit has been smoked in.
  • Pets are allowed in specific buildings – Zurich and Chateau 134. Contact us directly.
  • Individual responsible for reservation must be 18 years of age.